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Frequently Asked Questions (FAQ)

Q: What kind of payment options do myBBstore.com offer ?

myBBstore.com offers a variety of payment options as below:

METHOD 1: CREDIT CARD

1. Online credit card payment via ipay88
(Visa or Mastercard). Please note that the name Mobile88.com will appear in your credit card statement and you will receive a  notification email from Mobile88. The payment is processed by Mobile88.com Sdn Bhd on behalf of myBBstore.com.

METHOD 2: BANK-IN

2 (a) Offline bank-in (cash or cheque) and Maybank2u (Online Banking) 3rd Party Transfer payable to ACN Tech Sdn Bhd
, please find our bank account information below:

Bank: Maybank
Account No: 5148-4200-8602
Account Name: ACN Tech Sdn Bhd

Note: myBBstore.com is wholly owned by ACN Tech Sdn Bhd

After bank-in, please email us at custservice@mybbstore.com or fax to us at 03-79824164 with the following details:

1. Order reference no.
2. Your name and contact no.
3. Payment amount and indicate if cash or cheque.
4. Date and time of bank in
5. Cheque number if payment by cheque
6. Payment Method: Maybank

Please note that we will only process the order after the cheque is cleared or cash is deposited.

2 (b) CIMBClick (Online Banking) 3rd Party Transfer

You may bank online to our designated director account in CIMB Bank. Your orders will be processed after payment is received.

Account No: 14660004304521
Account Name: Andrew Ong Yee Jack

Please email us after you have completed the transfer with the following information:

1. Order reference no.
2. Your name and contact no.
3. Payment amount
4. Payment method: CIMBClick

Q: When I click on the button "Credit Card Payment with ipay88", nothing happens after that. Why ?

Please examine the settings of your internet browser if pop-up blocker is turned on. We need the pop-blocker to be turned off.

For Internet Explorer users, go to Tools->Pop-Up Blocker->Turn-Off Pop-Up Blocker.

Q: I cannot remove and add items into my shopping cart. Why and how to resolve this ?

It should be a memory problem at Internet Explorer. Please do the following:
 
1. Go to Tools->Internet Options->Delete Cookies
2. Press YES
3. Close your Internet Explorer and reopen it, the problem should be resolved.

If problem still persists, kindly contact us at custservice@myBBstore.com for technical assistance.

Q: I have signed up to myBBstore.com but cannot login with my password. Why ?

One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.

Alternatively, kindly contact us at custservice@myBBstore.com for technical assistance.

Q: I came across the name ipay88 in myBBstore.com, what is ipay88 ?

myBBstore.com accepts online credit card payment using ipay88 (accredited by Bank Negara Malaysia) and it is a secure online system that offers our customers safe transaction over the internet. ipay88 also uses 3D secure where extra authentication from the bank is required.

Q: Why do I have Mobile88.com in my credit card transaction records rather than myBBstore.com ?

Do not worry because our payment gateway partner, ipay88 (owned by Mobile88.com Sdn Bhd) collects payment on behalf of myBBstore.com.

Q: How secure is shopping with myBBstore.com ?

When sensitive credit card details are passed through our website, the information will be automatically be encrypted using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level encryption commercially available). We accept online credit card payments using ipay88 (accredited by Bank Negara Malaysia) and it is a secure online system that offers our customers safe transaction over the internet. ipay88 also uses 3D secure where extra authentication from the bank is required. Please note that myBBstore.com does not store any credit card information during an online credit card payment.

Q: Does myBBstore.com offer gift wrapping services ?

Yes, we do offer gift wrapping services to our customers  with carefully selected gift wrapping papers of fine quality. Please click here to find out more on our gift wrapping service.

Q: I have a user account with myBBstore.com but forgot my password, what should I do ?

It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with myBBstore.com). The password will be sent automatically to the registered email address.

Q: I have a user account with myBBstore.com, how do I change my address ?

Go to My Account page, login and you can modify your address details there.

Q: Can I buy from myBBstore.com without creating an account ?

Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.

Q: How do I know myBBstore.com latest news and promotions ?

Just subscribe to our newsletter, which we published monthly.

Q: How can I unsubscribe from the newsletter mailing list ?

You can unsubscribe by clicking here

OR

Email us at custservice@mybbstore.com with the message title Unsubscribe and we will remove your email from the mailing list.

Q: I have received a few emails from myBBstore.com. What are Orders Received, Orders Processed and Payment Receipt?

Order Received: This email informs you that myBBstore.com has received your orders and will process it as soon as possible.

Order Processed: This email confirms myBBstore.com has processed your order. Next, we will deliver/ship the product to you. 

Payment Receipt: This email acts as the official receipt for the order. In the email, you will find the consignment number for tracking purposes.

Q: What is shipping weight ?

Shipping weight is the weight of the product and approximate weight of packaging material added together.

Q: Can I return an item after it is delivered to me ?

Yes, you can. However, there are terms and conditions for this. Please refer to the Help section for more information on this.

Q: How long does it take for my orders to reach me ?

We try our best to ship/deliver the product as soon as possible to you. Below are our estimated order delivery time:

For products labelled Stock: Available, we usually deliver in next 1 - 2 business days.

For products labelled Stock: Pre-order, we usually deliver in next 3 - 7 business days. The delivery time may differ due to stock availablilty. 

Q: What are the delivery charges when I buy from myBBstore.com ?

Please go to this link where you will find information on the delivery charges.

Q: How can I get free delivery when I buy from myBBstore.com ?

If your orders are RM200 and above we will extend free delivery service to you. This offer is applicable only to single order of value amounting to RM200 and above.

Note: This offer is only applicable to delivery within Peninsular Malaysia.

Q: How can I contact myBBstore.com ?

Kindly email us at custservice@myBBstore.com for any enquiries or use our Contact Us page. We will reply within 2 business days.

Q: Does myBBstore.com has a showroom/retail outlet that I can visit ? If yes, where is it located ?

Yes, we have retail outlets showcasing our products and you could purchase directly from the retail outlets. Please click here to view our location maps and opening hours - Map.

Q: Can I buy from the showroom/retail outlet and save on the delivery charges?

Yes, you could purchase directly from the showroom/retail outlet and opt for self collection. Please click here to view our location map and opening hours - Map.

Q: What is MYR?

MYR stands for Malaysian Ringgit and also known as RM - Ringgit Malaysia.

Q: Is there a pregnancy calculator available in myBBstore ?

Yes, just click here and you will be redirected to the pregnancy calculator.

Q: How do I prevent emails from custservice@mybbstore.com ending up in my Spam/Junk Mail folder ?

It is easy, just add custservice@mybbstore.com into your address book and your mail server should recognize all emails from custservice@mybbstore.com as non-spam mails.

Q: I can't find a particular product/item I want from myBBstore online store, what can I do ?

Kindly contact us at custservice@mybbstore.com or call us at 03-79824127 for further enquiries. We will try our best to assist you or recommend you an alternative.

Still can't find the answer to your question, try our Help page or email us at custservice@myBBstore.com